Frequently Asked Questions (FAQ)
We understand that shopping online may raise questions regarding products, shipping, and returns. Below you will find clear and transparent answers to common inquiries.
If you require additional information, please contact our customer support team at support@morganandbelle.com
What products does Morgan & Belle offer?
Morgan & Belle specializes in women’s fashion apparel. Our collections include contemporary clothing designed for everyday wear, seasonal styling, and versatile wardrobe essentials.
Product descriptions, sizing information, and material details are provided on each product page to help customers make informed purchasing decisions.
Where do you ship?
We currently ship to addresses within the United States only.
We do not offer international shipping at this time.
Do you offer free shipping?
Yes. We provide free standard shipping on all eligible orders within the United States.
There are no minimum purchase requirements for standard shipping.
How long does shipping take?
Delivery time consists of two stages:
1. Handling Time:
Orders are processed within 1–2 business days (Monday–Friday).
2. Transit Time:
After dispatch, delivery typically takes 5–8 business days (Monday–Friday).
Total Estimated Delivery Time:
Orders are generally delivered within 6–10 business days from the date of purchase.
Delivery times are estimates and may vary due to carrier operations, holidays, weather conditions, or other external factors.
You will receive a tracking number once your order has been shipped.
How can I track my order?
After your order has been dispatched, you will receive a confirmation email containing a tracking link.
Tracking updates may take 24–48 hours to appear in the carrier’s system.
What is your return policy?
We accept returns within 30 calendar days from the date of delivery.
To be eligible for a return:
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The item must be new, unused, unworn, and unwashed.
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All original tags and packaging must be included.
Returns are accepted for both defective and non-defective products.
Return shipping costs for non-defective items (e.g., size or preference changes) are the responsibility of the customer.
For defective or incorrect items, please contact customer support for assistance.
Full details are available in our official Return & Refund Policy.
Do you charge restocking fees?
No. We do not charge restocking fees on approved returns.
How long does it take to receive a refund?
Once your returned item is received and inspected, approved refunds are processed within 3 business days.
Refunds are issued to the original payment method used at checkout.
Please note that your financial institution may require additional time to post the refund to your account.
Do you offer exchanges?
Yes. Exchanges are accepted within the same 30-day return window.
Customers requesting an exchange for size, color, or style must return the original item before the replacement is processed.
Exchange eligibility follows the same condition requirements as returns.
What sizes do you offer?
Available sizes are listed on each product page. A size guide is provided where applicable.
Customers are encouraged to review sizing information carefully before purchasing. If you need assistance, our support team is available to help.
Are sold-out items restocked?
Product availability varies. Some items may be restocked depending on supplier availability, while others may not return.
We do not guarantee restocking of specific products.
Is it secure to shop on your website?
Yes. Our website uses secure encryption technology to protect customer information during checkout.
Payments are processed through secure payment providers. Morgan & Belle does not store full payment card details.
For additional information, please review our Privacy Policy.
How can I contact customer support?
For questions regarding orders, shipping, or returns, please contact:
CUSTOMER SERVICE
Questions about your order?
Email: support@morganandbelle.com
Phone: +1 302 556 2585
Hours: Mon - Fri: 9:00 AM - 5:00 PM (GMT-8)
Response Time: Within 24 hours
CORPORATE HEADQUARTERS
Store Name: Morgan & Belle
Operated by: Mevo Group LLC
Registered address: 8 The Green, Suite 6431, Dover, Delaware, 19901, Kent County, USA
Company Number: 10339892
EIN: 37-2196436